FAQs
Shipping & Delivery
When will my order ship?
Orders typically ship within 1-2 business days. However, during busier times it may take up to 5 business days for an order to ship. If it has been more than 5 business days and you have not received an email with tracking information, please send an email to [email protected].
How do I track my order?
Once your order has been placed, you will receive a confirmation email with your order details. You can track your order by clicking the 'View Order Status' button on the confirmation email. Orders typically ship within 1-2 business days but during busier times, it can take up to 4 business days for an order to ship.
It can take up to 24 hours for a package to begin tracking after you receive the tracking information. If you don't see the shipment moving right away, please be patient and check back later.
I'd like to change my shipping address
We unfortunately cannot make changes to your shipping address after the order has been placed. If your order has not yet shipped and is not special release or final sale we would be happy to cancel the order so you can place a new one with the correct shipping address.
Not sure if an item is special relase and/or final sale? You can view this on the product page above the 'add to cart button' like in the example below.
If your order has not yet shipped and is not special release or final sale, you can put in an order cancellation request here.
If your order has already shipped, we suggest contacting the carrier to request the package be held at a local access point location for pickup.
Please note: if your order ships before a member of our team has a chance to review your cancellation request, your order cannot be cancelled.
Order status: delivered, not received.
Didn't receive your order even though the tracking link says it was delivered?
If you think your package is lost or missing, we recommend you check with the members of your household and/or neighbors first to make sure they have not received the package. We also recommend you to check around your property or building as it is possible the carrier left the shipment in a location different than usual. Finally, please reach out to your local courier to confirm the delivery status.
If all of this checks out and you still cannot locate your package, please send an email to [email protected] and a member of our team will open up an official investigation with the carrier.
Where is the rest of my order?
We ship from multiple locations. An order for multiple items may ship from separate locations. To track all of the items in your order click here and select your order number.
Why hasn't my order started tracking?
If you received a tracking email, this means your order was packaged by our team and is awaiting pickup. Please allow 1-2 business days for your order to begin tracking. If it has been more than 1-2 business days, please send an email to [email protected]
International Returns
We do not provide pre-paid return labels for orders outside of the US. All return shipping fees are the responsibility of the buyer and can be shipped to the below address within 14 days of the delivery date.
Returns
Xhibition / RuleofNext
29325 Aurora Road
Solon Ohio 44139
Duties and Taxes
Taxes and duty are calculated based on the shipping address you provided at checkout. To ensure you’re seeing the most accurate pricing, taxes and delivery fees, please provide your address to review the additional cost.
What if my package gets lost or arrives damaged?
Lost packages
If you think your package is lost or missing, we recommend you check with the members of your household and/or neighbors first to make sure they have not received the package. We also recommend you to check around your property or building as it is possible the carrier left the shipment in a location different than usual. Finally, please reach out to your local courier to confirm the delivery status.
If all of this checks out and you still cannot locate your package, please send an email to [email protected] and a member of our team will open up an official investigation with the carrier.
Damaged packages
We apologize for any issues with the product you received. We try our best to always provide exceptional service. To handle this incident in the best possible way, we will need you to send some pictures.
- Photos clearly showing any damage or defects.
- Photos of the cardboard shipping box in the condition in which it was received.
- Photos showing item is still in the original condition it was received.
Footwear: please send photos of the soles.
Apparel: please send photos of the original tags still attached to the item.
- Photos clearly showing any damage or defects.
- Photos of the cardboard shipping box in the condition in which it was received.
- Photos showing item is still in the original condition it was received.
Footwear: please send photos of the soles.
Apparel: please send photos of the original tags still attached to the item.
Once you collect the required images, send them via email to [email protected]. A member of our team will review the photos and reach out with a solution as quickly as possible.
Returns & Exchanges
Exchanges
We unfortunately do not offer exchanges as many of the items we offer sell out too quickly. We suggest returning the order received if it is eligible for return and placing a new order for the item(s) you would like instead!
Return Policy
Returns are free within the US.
Returns will only be accepted within 14 days from the date the order was received.
Returns must be sent back in original packaging with all tags still attached.
Returns must be unused/unworn and sent back in the same condition in which they were received.
We do not offer exchanges.
All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Underwear, socks and swimwear are all considered final sale.
Items purchased at a discount of 40% or more are considered final sale.
Click here to start the return process.
How do I make a return?
Returns must be initiated within 14 days of receiving your order. Items must be unused and in the original packaging with tags still attached.
Requesting your return
If you order is eligible for return you can request a label here.
Refund process
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.
Shipping charges will not be refunded.
Non-Returnable items
Special release items and items discounted by 40% or more are not eligible for return.
Not sure if an item is special release and/or final sale? You can view this on the product page above the 'add to cart button' like in the example below. All special release items are considered final sale and are not eligible for returns, refunds, or exchanges.
Can I return my online purchase in-store?
Online purchases cannot be returned in-store. You can make a return request here.
Orders
Can I make changes to my order?
We cannot make changes to an order after it has been placed. However, if your order has not yet shipped we would be happy to cancel the order so you can make a new order for the correct item(s).